We are currently recruiting for the position of  bi-lingual Customer Service Representative with German on bahalf of our multi-national client based in the mid-west.   Responsibilities

• Take orders by fax, phone, post, email and input to the company’s order entry system
• Enter and close out queries using the company’s query management system
• Provide customers with prices as per the company’s order entry system
• Supply customers with expected delivery dates or delivery status, airway bill numbers etc.
• Supply customers with product status (e.g. active, obsolete, etc)
• Deal with queries and process special orders for custom made devices
• Add or modify new customer details as needed
• Direct technical queries to the product specialists or sales force
• Process information and deal with follow-up queries on returns
• Process information and deal with follow-up queries on complaints
• Process requests for literature, catalogues, etc.
• Inform customer of account status, e.g. account on hold
• Communicate emergency orders/requests to various manufacturing plants using standard procedures
• Input customer prices on the company’s order entry system
• Update the order entry system with details regarding sales representatives
• Provide feedback to and generate reports for the Supervisory team as required
• Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
• All functions to be carried out in compliance with the company’s Quality Management Systems
• Ensure that Companies Code of Conduct is complied with in all business matters carried out on companies behalf.

Qualifications/Requirements

• Leaving Certificate or equivalent and relevant certificate/diploma.
• Excellent telephone manner and interpersonal skills.
• Excellent data entry skills
• Computer literacy: Good working knowledge of Microsoft^®Office.
• Fluency in one or more European languages (other than English)
• Good written and spoken English language skills for those Representatives for whom English is not the mother language
• Fluency in English for those Representatives dealing with English speaking customers
• Positive attitude and proven problem-solving skills.
• Availability and willingness to travel on company business. Representatives may be required to spend time overseas for training purposes.

Contact Rachael O’Rourke from our Limerick recruitment agency at the email address above. Harmonics main area’s of recruitment include technical & commercial recruitment.