Key areas of responsibility include:
Account Management
- Operating as the lead point of contact for any and all matters specific to the Amazon account
- Forecast and track key account metrics (e.g. monthly/quarterly sales results and annual forecasts)
- Prepare reports on account status – including, pulling reports from Third Party Platforms
- Produce and update the Weekly Orders Report
- Produce, update & analyse Stock Reports
- Weekly Stock Bookings/Adjustments
- Ensure appropriate stock levels based on customer requirements
- Enhance A+ content by working with our internal design team
- Upload content and videos onto platform
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Collaborating with various internal departments to ensure that they fulfil all customer requests
- Proficiency in reporting to clients, incorporating feedback, dealing with issues and managing expectations in terms of timeframes and budget
- A marked commercial focus to your work, with proven track record of surpassing revenue targets
- Sensitivity and good judgement are also needed for this role, as is experience in escalating issues before they become a risk to the account
- Actively developing the account and seeking revenue opportunities.
- Excellent listening, negotiation and presentation abilities
- Identify and upsell available promotions
- Maintain all Customer communication in Zendesk (ticketing software)
Skills and Abilities
- Proven track record of ability to enhance customer sales, service and performance
- Strong interpersonal skills
- Accurate and professional written and verbal communication
- Good experience with standard MS Office (Word, Outlook, Excel)
Minimum Requirements
- 2+ years of account management
- Excellent written and verbal communication in German & English
- Amazon or other 3rd party marketplace experience is beneficial
- An adaptable and flexible individual who can execute plans and have a hands-on approach to work
- Strong understanding of Microsoft Word, Excel, PowerPoint, Outlook
