We are recruiting an Operations Assistant for our client who is based in Shannon.
Role Description:
The individual is responsible for supporting the daily management of the Operations function. These responsibilities include Order Management, Efficient Inventory & Logistics Management, Customer Services Support along with general logistics and financial duties. The individual will report to the Operations Manager and work closely with Logistics and Warehouse partners. The individual will support the Customer Services Team and Finance Team in the daily management of the Operations Functions.
Responsibilities
Supporting the Operations Manager in the daily running of Operations department, responsibilities include:
Stock Control
- Stock receipts into Geodis & Ingram Warehouse
- SKU updating – keep details in System in line with Warehouse Partners
- Identify & track cost price changes
- Monitor & record Transport & associated costs for stock
- Produce and update the Weekly Back-Order Report
- Produce, update & analyse Stock Reports
- Weekly Stock Bookings/Adjustments
- Order Management & Invoicing
- Manage the Daily / Hourly Export of Orders from NETSUITE to Geodis & IngramMicro
- Review and Manage the “On Hold” orders with the CS Teams
- Update Netsuite with Daily Dispatches and Invoices
- Update Customers Daily Dispatches and Invoices
- Review & Manage Web Orders
- Manage Back Orders, Weekly order, booking and invoices .
Returns & Exchanges
- Ensure Returns process is being followed
- Manage the Returns & Exchanges Process internally and with Spring and Geodis (or other partners)
- Process Credit Notes onto Netsuite Financial System
- Monitor Returns Process / Free Stock· Credit Notes
- Manage account movements
- Transporter (GLS/DPD) Issues Credit tracker
Sales and Customer Service Support
- Point of contact for daily queries with internal customer service team
- Point of contact for daily warehouse and transport queries
- Warehouse & Transport Partner Management
- Ensure all complaints are logged on weekly tracker and resolved
- Manage GLS daily report
- Issue Claim Invoices and commercial invoice’s
- Financial Measures
- RMA / Credit notes processed daily
- Comply with daily financial processes and procedures
- Accuracy & Timeliness of financial information and reports
- Working always within companies policies and procedures
- Proactive & Positive communication with all team members
