The Engine Operations Center (EOC) is the main entry port for all engine maintenance event inquiries to the repair station by the Customer Service Management
The EOC Coordinator is the responsible for the coordination of the technical event accomplishment.
This includes event planning, event monitoring and reporting of Mobile Engine Service (MES) events, performed in the Repair Station or InFIELD by an Airline Support Team.
Responsibilities Include
- Coordination of individual MES events (Repair Station and On Site/AST)
- Point of contact to co-ordinate information flow for assigned inquiries/inducted/completed events with all related departments (Customer Service, Production, Engineering, Material & Logistics and Quality)
- Point of contact for production Airline Support Teams in the field
- Coordination of approvals, material/parts availability, manpower & tooling availability
- Responsible for event monitoring and communication to necessary groups/individuals
- Organize and handover work package (job cards,…) for MES events to the production
- Coordinate travel arrangements, travel requirements and material/tooling shipping for On Site/AST events
- Daily event status communication to related departments & customers
- Collect event data in preparation for invoicing
- Availability to be on call after hours for Airline Support Teams in the field & AOG customer requests (according to a pre-agreed schedule)
- Performs other duties as assigned, eg. Special assignments, participate in or lead projects
Person Specification
The candidate should fulfill the following requirements:
- Degree in Engineering. (Preferably: Production or Industrial Engineering) or Supply Chain or related area.
- Strong interpersonal and communication skills.
- Strong ability to organize, plan and manage multiple priorities and events simultaneously.
- Strong team player and ability to work under sustained pressure.
- Problem solving mindset.
- Energetic, enthusiastic self-starter who can work on their own initiative.
- IT knowledge (Microsoft Office, Teams, Excel)
