Job Purpose:
- Ensure the provision of an effective and appropriate ICT service designed to meet the needs of the business.
- Maintain and develop the ICT infrastructure to ensure best value and to support fit for purpose systems and solutions.
- Maintain local and wide area networks and support remote working.
- Implement and develop policies relating to ICT, Information and Security.
- Deliver the Business statutory roles and licensing requirements relating to ICT, Information and Security.
- Provide advanced technical support to staff.
- Support ISO27001
Key Result Areas:
Policy Development
- Contribute to the development, monitoring, implementation and review of policies and procedures in relation to ICT, Information and Security.
- Deliver the effective implementation of policies and procedures to ensure compliance with regulatory responsibilities in a timely manner.
- Work with the ICT team & the LH Group to ensure keeps up to date with new and emerging technologies which enhance the ICT performance.
- Work with the wider team to deliver changes and improvements to Information Systems in accordance with the Data & Digital Strategy.
Primary Roles and Service Provision
- Develop and maintain the local and wide area network infrastructure to ensure it is fit for purpose and supports the requirements of all teams to work flexibly and remotely.
- Implement a regular program of external vulnerability testing in line with the GDPR / LH CDC policy and resolve issues uncovered.
- Maintain and develop telephone and mobile communications technology to improve service, reduce costs, contribute towards low-carbon working and identifying areas for future improvements.
- Maintain and update the core ICT infrastructure to ensure availability of ICT systems and administer access for staff.
- Build and manage physical and virtual servers, including system updates, backup and recovery.
- Work with the ICT Dept to deliver an effective ICT Support service and review opportunities for improvements.
- Specify, purchase, install, support, and decommission ICT hardware, software and consumables.
- Implement a hardware replacement programme and capital investment within budget allocated from core or project funds.
- Ensure compliance with ICT licensing, warranty and support contracts for hardware and software.
- Implement security systems to protect the network and data in accordance with group adherence to ISO27001.
- Implement and advise on Business Continuity Procedure (BCP) solutions.
- Lead on the procurement of ICT systems and services with a sound knowledge of the Group procurement procedures, providing prompt information to the ICT team and Finance Team as required.
- Proactively support the promotion of equality and inclusion in all areas of work.
Support and Advocacy
- As part of a team, support a culture which fosters innovation, creativity, open communication and collaboration throughout the ICT group & beyond.
- Lead on the ICT induction and outduction process ensuring compliance with ICT policies, supported by the ICT Dept.
- Carry out advanced technical support, supported by the ICT Dept.
- Advise and mentor staff in ICT solutions.
Partnership and Liaison
- Advise and collaborate with staff, partners, peers and customers on this area of operation.
- Where appropriately represent at LH group level, liaise and negotiate with other group bodies in key ICT areas and information sharing practices.
- Develop and maintain effective working relationships with partners, staff, contractors and service providers.
- Liaise with external auditors helping to ensure audit compliance of all ICT resources. Specifically ISO27001 & GDPR
- To be willing to undertake relevant management training.
Other Duties
- Any other duties consistent with the nature, level and grade of the post may be required.
