Our Client a leader in the aviation industry now wish to recruit skilled and highly-motivated individuals who would like to join their team as Account Manager. If you would like to be part of their growing, dynamic aviation business, then this could be a good opportunity for you.
Job Functions & Responsibilities
- Champion customer interests: Oversee order placement and execution with production units, safeguarding delivery conditions and acting as the voice of the customer.
- Resolve challenges with impact: Handle escalated customer queries from the Customer Service team and manage complaints with a solutions-focused approach.
- Own business performance: Take responsibility for achieving budgeted customer results and analyse KPIs related to financial performance and delivery metrics.
- Strengthen long-term relationships: Develop and enhance customer contracts and supplier agreements (annual budgets, capacity planning, slot reservations, modification programs, contract amendments).
- Lead customer engagement: Collect and analyse customer insights (requirements, planning, satisfaction) and host regular customer performance reviews to foster partnership success
- Global Team Player: You are confident to work within a global team of Customer Service, Account and Sales manage on the jpoint goal of customer satisfaction
- Deliver beyond expectations: Take on special projects and initiatives that drive operational excellence and customer value.
Person Specification
The candidate should essentially fulfill the following requirements:
- Minimum Diploma/degree qualified, preferably in a business or engineering discipline.
- 3 years+ Experience in customer related roles
- Experience in Aviation MRO industry advantageous
- Exceptional service orientation and customer focus
- Excellent written and verbal communication skills.
- Solid proficiency in the relevant IT systems used (MS Office/Teams, ERP Systems)
- Very good knowledge of internal processes and relationships is a plus
- Strong analytical skills and well-developed conceptual thinking abilities
- Diplomacy and negotiating ability
- Strong initiative to make decisions and a structured, systematic way of working
- Willingness to travel domestically and internationally
- Commitment to ongoing professional development
Skills:
Customer Account & Contract Management, Data Analysis & KPI Tracking, Aviation Industry & ERP/IT Systems Proficiency
