Our client is seeking a Customer Service Specialist with Fluent German to join their team. This is a hybrid a role with one day per week onsite.
Provide a professional, friendly and efficient service to customers and teams throughout Europe. Input customer orders to the order-entry system and provide timely and accurate responses to customer queries.
Reporting to: Customer Support Team Leader
Responsibilities
- Process all transactions accurately through relevant company systems within department guidelines and Quality requirements
- Process all queries within department guidelines through relevant company systems
- Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
- Liaise with relevant couriers and / or Distribution Support team to ensure prompt delivery service to all customers
- Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
- Maintain and update customer data as required
- Process customer feedback and product complaints through relevant company systems and within the required timelines
- Work with the Sales Teams, Field Based Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.
- Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
- Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training
- All functions to be carried out in compliance with the Company’s Quality Management Systems.
Skills:
Customer Service German Order Management
Benefits:
Healthcare Pension Hybrid Working
