The successful candidate for the Tender Representative role will be responsible for working with various medical divisions & other relevant departments within our clients company, to ensure that tenders to supply medical products to the European Market are submitted in a timely and accurate manner.
This role is also responsible for ensuring medical product pricing is updated on the relevant systems.
This is a hybrid position with one day per week onsite.
Reporting to: Team Lead 1, Customer Support
Responsibilities:
- Prepare quotations received from Customers & Medical Sales teams and send written price confirmation to the Customer as required / appropriate.
- Search for potential tender notices relevant to company business.
- Work with key stakeholders within various Medical Divisions to ensure Tenders are submitted within customers’ specific deadlines and requirements – focusing on less complex Tenders.
- Oversee the compilation to ensure that tenders and bids are handled professionally, quickly, and compliantly.
- Support colleagues on more complex Tenders as required.
- Work with other departments within the company globally as required to gather information relevant for tenders – e.g., Finance, Marketing, Manufacturing, Regulatory, Logistics, etc.
- Maintain accurate Tender files for historical & reference purposes, including information relating to awards, alterations & extensions of contracts.
- Update Pricing on relevant systems as necessary to allow for accurate order entry
- Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance.
- Provide guidance and assistance to colleagues as appropriate / able based on training and experience.
- Take on additional tasks and involvement in the execution of new departmental projects and initiatives as trained / required.
- Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect.
- Always ensure a high level of support to all internal and external customers, taking ownership for first point of contact resolution wherever possible.
- Maintain a supportive and communicative relationship within direct and wider teams at all times.
- Ensure that the company brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
- Ensure that all duties are carried out in compliance with the company’s Quality Management System. Ensure that the company’s Code of Conduct is considered in all business matters carried out on the company’s behalf.
Qualifications / Requirements:
- 1 to 2 years’ experience in a support / administration role advantageous.
- Knowledge of pricing, tendering or public procurement processes advantageous.
- Legal /Business / other relevant qualification advantageous.
- Fluent in Italian.
- Excellent written skill in the relevant languages.
- Excellent organisational & prioritisation skills.
- Ability to work under pressure & towards tight deadlines.
- Strong research & analytical skills.
- Attention to details, with clerical speed & accuracy.
- Ability to multitask.
- Strong customer focus (Internal & External).
- Positive attitude and proven problem-solving skills.
- Excellent telephone manner & interpersonal skills.
- Computer literacy: good working knowledge of Microsoft® Office.
- Experience of Pricing& Tenders Software advantageous.
Skills:
Computer Literacy Document Management Language
Benefits:
Work From Home Hybrid
